Are dd111's Terms & Conditions available in Bengali?

Yes, all of dd111's Terms & Conditions are written entirely in Bengali. We believe users can only truly comply with the terms when they can read them in their own language.

How will I be notified if the Terms & Conditions change?

If dd111's Terms & Conditions are updated, a notification will be sent to your registered email address and an announcement will be displayed on the platform's homepage. Members will be informed at least 7 days before any changes take effect.

Can I close my account at any time?

Yes, you can request account closure at any time by contacting the dd111 support team. We recommend withdrawing any remaining balance before closing your account.

What happens if I don't meet a bonus wagering requirement?

Withdrawals from the bonus balance are not permitted until wagering requirements are fulfilled. Once a bonus expires, any remaining bonus balance will be automatically forfeited — however, the original deposit amount will remain intact.

What is the process for raising a dispute on dd111?

For any disputes, please contact us first via live chat or email support. Complaints must be submitted within 30 days of the incident. The support team will provide an initial response within 48 hours and aim to resolve the matter within 7 business days.

dd111 | Terms and Conditions — Full Platform Policy

01General Terms & Conditions

Dd111 (hereinafter referred to as "we", "the platform", or "the company") is an online betting and gaming service provider operating in Bangladesh and other permitted jurisdictions. These Terms & Conditions Forms a legally binding agreement between you and dd111.

By using dd111's website, mobile app, or any of our services, you agree to these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy. If you do not agree to these terms, please refrain from using our services.

Dd111 reserves the right to update these Terms & Conditions at any time. You will be notified of any changes via email or platform notification. Continued use of the platform after changes have been made will be considered acceptance of the updated terms.

These Terms & Conditions apply to all registered and unregistered users.
You must be at least 18 years old to use dd111's services.
Users are solely responsible for complying with applicable local laws.
The company reserves the right to modify or discontinue its services at any time, at its sole discretion.

02Account Registration & Eligibility

To create an account on dd111, you must meet the following requirements. Each individual is only allowed One Account Creating multiple accounts is a direct violation of dd111's Terms & Conditions and may result in account closure and balance forfeiture.

Eligibility Criteria	Description
Minimum Age	18 years of age or older
Valid identification document	National ID or Passport
Valid mobile number	Active Bangladeshi number
One Account	One account per person only
Legal Capacity	Mentally competent and legally capable of entering into a contract

All information provided at registration must be accurate and truthful. Providing incorrect or false information may result in account suspension at any time. dd111 may request additional documents to complete identity verification (KYC) at any time.

Creating an account under someone else's name or a false identity is strictly prohibited. If detected, the account will be closed immediately and all balances will be forfeited.

03Deposit & Withdrawal Policy

Deposits and withdrawals at dd111 are fully transparent and secure. We support Bangladesh's most popular payment methods — bKash, Nagad, and Rocket. All transactions are protected with SSL encryption.

Minimum deposit amount: ৳100
Maximum deposit amount: per day ৳5,00,000
Minimum withdrawal amount: ৳500
Withdrawal processing time: typically 15–60 minutes
Identity verification is mandatory for your first withdrawal.
The account name must match the depositor's name.
Transactions from third-party accounts are strictly prohibited.

Dd111 complies with anti-money laundering laws. If any unusual or suspicious transaction is detected, the account may be subject to investigation and the transaction may be temporarily suspended.

04Bonus & Promotions Policy

Dd111 bonuses and promotions are available to all eligible members. However, each bonus comes with its own terms and conditions that must be met. Failure to comply with bonus terms may result in the bonus and any associated winnings being forfeited.

The welcome bonus applies to first-time depositors only.
The wagering requirement for each bonus will be clearly specified.
Bonuses must be used before they expire.
Accounts may be blocked if bonus abuse is detected from the same device or IP address.
Dd111 reserves the right to modify or cancel any promotion at any time.
Funds from bonuses cannot be withdrawn until the wagering requirements have been met.

Creating multiple accounts or using false information to claim bonus benefits is strictly prohibited. If such activity is detected, all bonuses and winnings will be forfeited.

05Betting Rules

There are some fundamental rules for betting on dd111 that all members must follow. These rules apply across all sports and betting markets.

Once a bet is confirmed, it cannot be changed or cancelled.
Dd111 reserves the right to void any bets placed at incorrect odds due to a technical error.
Live betting odds change after a match begins — the odds at the time of bet confirmation are final.
Dd111 is not liable for any bets that fail to process due to internet connectivity issues.
If an event is cancelled or suspended, the bet amount will be refunded.
Bets may be voided if match fixing or any other illegal activity is suspected.

Dd111 always strives to offer accurate and fair odds. However, incorrect odds may occasionally appear due to technical reasons. In such cases, dd111 reserves the right to make the final decision.

06Prohibited Activities

The following activities are strictly prohibited on the dd111 platform. Any violation of these terms and conditions will result in immediate account closure and may lead to legal action where necessary.

Creating or operating multiple accounts.
Using a false or fabricated identity.
Using betting software, bots, or automated tools.
Exploiting technical glitches on the platform.
Money laundering or transactions involving illegally obtained funds.
Colluding or fixing bets with other users.
Harassing or threatening dd111 staff.
Attempting to interfere with or compromise the platform's security systems.

07Account Closure & Suspension

Dd111 reserves the right to close or suspend an account without notice in the following circumstances. All such decisions are made entirely at dd111's discretion.

In the event of a violation of the Terms & Conditions.
Suspected provision of false information or fraud.
Failure to cooperate with the identity verification process.
In the event of a betting rules violation.
Accounts inactive for an extended period (12 months).

Users may also close their account at any time by contacting our support team. Please withdraw any remaining balance before closing your account.

08Privacy & Data Protection

Dd111 takes the security of your personal information very seriously. Our full privacy policy is available separately. This section provides a brief overview of the key privacy principles.

Your personal information is never sold to third parties.
All data is secured with 256-bit SSL encryption.
Information may be disclosed to authorities where required by law.
Even after account closure, data is retained in compliance with regulatory requirements.

For more details on privacy, please refer to our Privacy Policy Read the page.

09Responsible Gaming

Dd111 believes betting should be a source of entertainment — not financial stress. We are committed to responsible gaming and helping members develop healthy betting habits.

You have the freedom to set your own betting limits.
A Self-Exclusion option is available to temporarily deactivate your account.
A cooling-off period can be activated for anywhere between 24 hours and 6 months.
You'll have access to a full betting history tracker.
It is your responsibility to ensure that no one under the age of 18 is able to place bets.

If you feel that betting is having a negative impact on your life, please reach out to us or seek professional help. Our Responsible Gaming page for more details.

10Legal Matters & Dispute Resolution

These Terms & Conditions are governed by the laws of the international gaming licensing authority. Any disputes will first be addressed through our support team.

Dispute submission deadline: within 30 days of the incident.
Dd111's decisions are final and binding.
If any part of these Terms & Conditions is found to be unlawful, the remaining provisions will continue to apply.
Compensation claims are limited to transactions made within the last 3 months.

Dd111 will not be liable for any indirect losses arising from betting losses, disconnections, or technical errors. All bets are placed entirely at your own risk.

Dd111's Terms & Conditions — Transparent Service